Requisition ID | 2024-142668 | Position Category | Technical Support / Help Desk | Clearance | Secret | Sector | Cyber Mission |
We are seeking a Technical Assistance Center/Tier 2-3 Service Desk Lead to lead operations, management, planning and projects for the Hybrid Cloud Services Hosting environment. Location: Onsite in Kansas City, Missouri
What you will do:
As a TAC/Service Desk Lead you will be responsible for planning, supporting, and ensuring successful operations of the HCS Tier 2/3 Service Desk supporting Application Hosting system administrators and operations of the Hybrid Cloud Services hosting environment including operations of the Enterprise Operations Center.
You will also work with associated hybrid cloud datacenter infrastructure and teams: virtualization; backup/storage; operating systems management; networking; and management, monitoring and automation tools. You will support Service Desk operations, scheduling, project management, as well as ensuring successful training and operations of the TAC 24x7x365 staff including customer interaction and support.
The Hybrid Cloud Systems program operates and provides cybersecurity services to support the USMC application hosting environment and the enterprise operations center. The team also provides engineering and implementation services to deploy and operate the on-prem, hybrid-cloud and cloud datacenter environments. This is an opportunity to shape the way the USMC achieves its goals to provide enterprise application hosting while ensuring daily support and secure operations for a world-wide warfighter community.
Your responsibilities will include:
Required:
Preferred:
Cloud Certification (Azure or AWS), ITIL Advanced Certification, Project Management Certification
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.