Requisition ID | 2024-144531 | Position Category | Cloud and Infrastructure Services | Clearance | Secret | Sector | Cyber Mission |
Event & Incident Management Analyst
Location: Onsite in Kansas City, Missouri
Overview:
We are seeking an Event & Incident Management Analyst to do the following:
- Support US Marine Corps (USMC) enterprise level hybrid cloud datacenter operations
- Enable USMC world-wide customers to execute critical missions
What you will do....
As an Event & Incident Management Analyst, you will be responsible for supporting outage resolution and event and incident management process, procedure, execution, and documentation. You will lead outage response activities to coordinate Tier 2 and Tier 3 team activities and complete leadership reporting. You will also maintain and report Event and Incident response metrics and closely coordinate with other IT Service Management process leads particularly Event, Incident and Problem Management.
Responsibilities include the following:
- Support Event and Incident Management Coordinators in executing overall event and incident management processes in support of hosting management
- Support on-call incident response in support of Incident Management coordinator including: Incident creation, prioritization, assignment, queue management, escalation and resolution in order to restore normal service operation as quickly as possible minimizing the disruption to a customers of a multi-site Datacenter.
- Support event identification, system configuration, and support training and execution of event management processes with Event Management Coordinator
- Conduct event and incident management trend analysis, error identification, and process improvement activities
- Analyze and provide input for event and incident management processes, procedures and metrics to identify service improvement and staff opportunities for improvement and efficiency.
- Support training requirements for event and incident management
- Serve as a Backup/augmentee for TAC shift members when needed for surge requirements
- Serve as a backup to the Incident and Event Managment Coordinators
- Support after hours/weekend on-call requirements (rotational with Incident Management Coordinator and Incident Manager)
Requires:
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.