Summary/Objective

Reporting to the Director of Risk Management, with a dotted line responsibility to the Outlet Store Manager, the Sales Floor Monitor ensures the safety and security of people and assets at assigned location. This position assists in the overall success of the store and the store's contribution to the bottom line in support of the mission, as well as assisting in the day-to-day store operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial:

• Reducing financial losses due to loss of Agency funds and/or merchandise
• Reducing shrinkage within the assigned store due to employee and customer theft
• Reducing incidences of customer shoplifting
• Providing a continuous visual presence to employees, vendors, and customers in assigned locations
• Identifying high risk practices and reporting them to store management.

Security:

• Monitoring video surveillance as needed.
• Reporting safety and security deficiencies to store management and direct supervisor.
• Prevent internal and external theft by maintaining a visual presence on sales floor at all times.
• Communicate with store management and store personnel regarding security and safety concerns.
• Resolve conflict between customers and store personal in a professional manner.
• Consult with store management in determining when a customer is removed from the store or when law enforcement presence is necessary.
• Conduct receipt checks to determine if merchandise has been paid for.
• Conduct basic shoplifting investigations on customers under the direction of the Loss Prevention Director.

General Liability:

• Investigating customer and employee injuries and communicating as appropriate with Safety and Human Resources to ensure proper reporting and positive resolution of accidents.
• Providing consistent and accurate written reports of shoplifting incidents and accidents.
• All other duties assigned by the Director of Risk Management